We have missed our client family terribly and we are so excited to soon begin welcoming everyone back into Sydney’s again! We cannot thank you enough for your love and support throughout this challenging time. Thank you also in advance for your understanding and patience, as we all navigate our ‘new normal’ together within the salon.
As you have surely noticed, COVID-19 is rapidly changing. Along with these changes come different protocols and guidelines given to us by the state of Pennsylvania. As new information is provided to us, this list could potentially change as well. Keeping the health and safety of our employees and clients the priority, we will be implementing these new protocols, effective immediately upon reopening:
Masks have to be worn at all times in the salon. You are welcome to bring your own mask if you would prefer. Disposable masks will be provided if you do not have one.
Everyone (including our staff) will have their temperatures taken upon entering the salon. Anyone with a temperature above 100.4 degrees will not be permitted into the salon.
Anyone that has experienced symptoms or has been in contact with someone with COVID-19 within the last 14 days, will not be permitted into the salon.
There is a limit to the number of people allowed in the salon at one time and we are carefully planning our schedules around these allowances. Because of this, no one will be able to come in with you for your appointment. We have remodeled the upstairs of the salon with added styling stations to allow for even more social distancing measures.
Please call when you have arrived at the salon for your appointment. We have removed all seating in the waiting area. We ask that you wait in your car until your stylist is ready for you to enter. This will confirm we have the appropriate number of people in the salon, as well as ensure that the stylist has had an ample amount of time to complete sanitizing procedures. Please be patient, as it may take us a little bit to get our timing down with scheduling. We apologize in advance for any delays that occur while we are all adapting to the new guidelines.
Hand washing is recommended before the service. Hand sanitizer is available on stylist stations and throughout the salon. Your stylist will be wearing gloves during a majority of the service, as well as washing hands frequently while gloves are off.
During the service, no beverages will be served. Magazines are not allowed to be displayed. You are welcome to bring your own beverage and reading material.
Clean cape and towels will be used on all clients. Gowns and aprons will be washed after each client. Brushes and combs will also be cleaned after each client.
Cleaning of door handles and high traffic areas will be done every 1-2 hours throughout the salon day. Stations and shampoo bowls will be thoroughly disinfected after each client.
Color and haircut will be done in the same styling chair.
We are currently advised to limit the use of blowdryers. If you are willing to forego the blowdry portion of your service, please let your stylist know. We are also trying to work as efficiently as possible to make up so many missed appointments, and foregoing a blowdry could possibly allow us to schedule your service sooner.
Cash, checks and credit cards will be accepted. However, since our cash flow is limited, gratuities are not able to be added to credit cards or checks.
Retail products are available for purchase, however we have a limited number of products on the shelf. Extra products are being stored downstairs, so feel free to ask your stylist if you are looking for a specific product.
Each client will be asked to sign a COVID questionnaire and waiver prior to their service.
Due to our limited schedule, we will be enforcing our cancellation policy if a notice of 24-hours is not given. The fee would include the full cost of the service that was scheduled, and will be added onto your next appointment. We understand that emergencies happen, so please just keep us informed. COVID-related concerns will also be exempt from the cancellation policy, however any appointment that is cancelled due to these concerns will not be rescheduled until at least 14 days later.
Thank you again for your understanding and patience with us! We have the very best client family and truly wouldn’t want to navigate this new territory with anyone else. We cannot wait to open our doors again!
See you all soon!
Your Sydney’s girls